We do not offer refunds, exchanges are given in the form of store credit ONLY and do not including initial shipping costs. You are responsible for your own shipping costs.
Accessories, Bags, Sale Items, and Bodysuits/Swimsuits are FINAL SALE; no exceptions.
FLASH BACK FRIDAY TEES, SPECIAL TEE SALES, MYSTERY BOXES, BLACK FRIDAY SALE ITEMS ARE FINAL SALE
Please Return item(s) in full accordance with our Return Policy.
- Item(s) must be sent back within 7 delivery days of receiving your order please email firstname.lastname@example.org
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- All returns must include an order packing slip that clearly indicates which items are being returned. If your return is not clear, your return may experience issues in processing.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Damaged or incorrect item(s) must be reported within 7 days of delivery.
- Returns are processed within 5 to 7 days after your items are delivered to us.
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit minus initial shipping charges.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time.